If for any reason Clients are not satisfied with an order, the items can be returned for Refund within 15 days of the order’s delivery date.
2. Returns must be shipped within 15 days of the order’s and are on your own charge.
Types of Returns
Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Return Terms & Conditions
· Returns must be packaged in the COMMUNICATINGART.COM BY VIOL’ART FIRENZE box.
· In the case of defective or incorrect merchandise, Clients must follow the instructions above. COMMUNICATINGART.COM BY VIOL’ART FIRENZE reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
· In the case that the return shipment requires pickup or the payment of any added fees, COMMUNICATINGART.COM BY VIOL’ART FIRENZE reserves the right to refuse returns.
· COMMUNICATINGART.COM BY VIOL’ART FIRENZE reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, COMMUNICATINGART.COM BY VIOL’ART FIRENZE will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.